For customer support please contact us by
Email: staralliance.bookandfly@dlh.de
. You may use these helpful tips for further guidance when emailing our contact center:
Planning:Please save your itinerary and copy the 20-character code for us to better assist you.
Booking:We kindly ask that you refer to the terms & conditions for further booking details and reservation requirements.
Availability:Please be reminded that pricing and availability is subject to change at any time without notice.
Payment:If you experienced a problem with completing your payment, please indicate this when reaching out to our dedicated team of specialists.
Customer support is available 24 hours every day of the week, and we request your patience and respect while our team endeavours to assist you.
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Session expired. We are continuously updating our offers and flights, continue with us to have new offers
Privacy Policy. Please note that First Class Round the World and Circle Pacific tickets issued from 1JUL26 must be completed within 12 months from the date of first departure or by 1OCT27, whichever is earlier. First Class tickets cannot be extended past 1OCT27 and any unused segments will be forfeited.
Privacy Policy. Please note that First Class Round the World and Circle Pacific tickets issued from 1JUL26 must be completed within 12 months from the date of first departure or by 1OCT27, whichever is earlier. First Class tickets cannot be extended past 1OCT27 and any unused segments will be forfeited.
